Consultancy Needed - Technology for Development (T4D) Strategic Advisor and Developer SPARK Digital Ecosystem Partnership Excellent Center, Humanitarian Hub and PRESTASI Learning Management System (LMS)

Grade: Contingent

SCOPE OF WORKS (SOW)

Technology for Development (T4D) Strategic Advisor and Developer SPARK Digital Ecosystem

Partnership Excellent Center, Humanitarian Hub and PRESTASI Learning Management System (LMS)

Background

(SCIDN) is committed to advancing children's rights through impactful programs, partnerships, advocacy, humanitarian response, and organizational excellence. To support its localization agenda and strengthen ecosystem-wide collaboration, SCIDN seeks to establish an integrated digital ecosystem that enables collaboration, knowledge sharing, capacity strengthening, and resource accessibility among internal teams, implementing partners, civil society organizations, government stakeholders, donors, private sector actors, and beneficiaries.

As part of this initiative, SCIDN intends to establish a unified SPARK-based digital ecosystem comprising three interconnected hubs:

1. Partnerships Excellence Center (PEC)

The Partnerships Excellence Center serves as a digital collaboration platform for SCIDN partners, supporting:

• Partnership assessment and monitoring
• Proposal development and reporting collaboration
• Partner performance management
• Funding opportunity sharing
• Knowledge exchange and best practices
• Localization partnership management

2. Humanitarian Hub

The Humanitarian Hub serves as a digital marketplace and coordination platform for:

• Humanitarian preparedness
• Emergency response coordination
• Resource mobilization and deployment
• Information sharing
• Humanitarian tools and standards repository
• Coordination among humanitarian actors
• Community engagement

3. PRESTASI Learning Management System (LMS)

PRESTASI will function as a learning and capacity-strengthening platform providing:

• Online courses
• Certification programs
• Self-paced learning modules
• Learning pathways
• Webinars and virtual events
• Communities of practice
• Resource libraries and knowledge management

The engagement shall support the planning, design, configuration, development, testing, deployment readiness, and handover of prioritized SPARK-based MVP components through a phased implementation approach based on organizational readiness, business priorities, technical feasibility, and supporting data availability.

Objectives

Strategic Objectives

The assignment aims to:

• Define the vision, governance, and operating model of the SPARK ecosystem.
• Strengthen localization through digital enablement.
• Improve collaboration among SCIDN, partners, donors, humanitarian actors, and government stakeholders.
• Improve access to learning resources, funding opportunities, and humanitarian information.
• Enable data-driven decision making and ecosystem management.

Technical Objectives

The Consultant shall:

• Conduct business and technical analysis.
• Define functional and technical requirements.
• Develop architecture and solution blueprints.
• Define governance and sustainability frameworks.
• Configure and develop approved MVP components.
• Conduct testing and deployment readiness activities.
• Support Go-Live preparation and system handover.

Scope of Services

The assignment will be delivered through five implementation phases.

PHASE 1: DISCOVERY, ASSESSMENT AND PRODUCT DEFINITION

The Consultant shall:

• Conduct stakeholder consultations, workshops, and interviews.
• Assess current systems and digital platforms.
• Map user journeys and business processes.
• Assess organizational readiness.
• Assess supporting data readiness.
• Analyze process ownership and governance.
• Conduct relevant benchmarking.
• Develop MVP recommendations.
• Develop Business Requirement Document (BRD).
• Develop prioritized product backlog.

Deliverables

• Stakeholder Requirement Analysis
• Business Process Assessment
• User Journey Maps
• Data Readiness Assessment
• Product Backlog
• MVP Recommendations
• Business Requirement Document (BRD)

Acceptance Criteria

• Requirements validated by SCIDN stakeholders.
• Approved assessment report.
• Approved MVP recommendation.
• Approved BRD.

PHASE 2: SOLUTION ARCHITECTURE AND PLATFORM BLUEPRINT

The Consultant shall:

• Design the overall SPARK ecosystem architecture.
• Design architecture for PEC, Humanitarian Hub, and LMS.
• Define functional specifications.
• Define technical specifications.
• Define integration architecture.
• Define data architecture.
• Define security architecture.
• Define user roles and permissions.
• Define identity and access management.
• Develop governance framework.

Deliverables

• Solution Architecture Document
• Platform Blueprint
• Data Architecture Model
• Integration Design
• Access Control Matrix
• Security Framework
• Governance Framework
• MVP Roadmap

Acceptance Criteria

• Architecture approved by SCIDN.
• Platform blueprint approved.
• Governance framework approved.
• MVP roadmap approved.

PHASE 3: SYSTEM CONFIGURATION, DEVELOPMENT AND MVP BUILD

The Consultant shall:

• Configure SPARK platform modules.
• Develop approved MVP functionalities.
• Configure workflows and automation.
• Configure user roles and permissions.
• Develop required integrations.
• Conduct unit testing and internal testing.
• Develop technical documentation.

Deliverables

• Configured SPARK Modules
• Developed MVP Functionalities
• Integration Components
• Technical Documentation
• Configuration Documentation
• Test Scripts
• Internal Testing Reports

Acceptance Criteria

• Approved development scope completed.
• Successful internal testing.
• Documentation submitted and approved.
• MVP functionality demonstrated.

PHASE 4: USER ACCEPTANCE TESTING (UAT), TRAINING AND GO-LIVE READINESS

The Consultant shall:

• Facilitate User Acceptance Testing.
• Manage issue resolution.
• Conduct end-user training.
• Deliver onboarding sessions.
• Develop user manuals.
• Conduct readiness assessment.
• Prepare deployment plan.

Deliverables

• UAT Report
• Issue Resolution Log
• User Manuals
• Training Materials
• Training Completion Report
• Deployment Readiness Assessment
• Go-Live Checklist

Acceptance Criteria

• UAT signed off.
• Critical defects resolved.
• Users trained.
• Deployment readiness confirmed.

PHASE 5: PROJECT CLOSURE AND HANDOVER

The Consultant shall:

• Conduct knowledge transfer sessions.
• Deliver final technical documentation.
• Deliver source code and development artifacts (where applicable).
• Deliver configuration documents.
• Transfer operational procedures.
• Submit final project report.

Deliverables

• Source Code Repository
• Technical Documentation
• Configuration Documentation
• Operational Procedures
• Maintenance Recommendations
• Lessons Learned Report
• Final Project Report

Acceptance Criteria

• Formal SCIDN handover accepted.
• Knowledge transfer completed.
• Documentation accepted.

Expected Results

• Result 1: Approved Discovery, Assessment and Product Definition.
• Result 2: Approved Platform Architecture and Blueprint.
• Result 3: Configured and Developed MVP Components.
• Result 4: Successful UAT and Deployment Readiness.
• Result 5: Completed Handover and Transition.

Project Governance

Save the Children Indonesia

Responsible for:

• Strategic oversight.
• Approval of deliverables.
• Stakeholder coordination.
• Decision making.
• Governance supervision.

Lead Consultant

Responsible for:

• Project management.
• Technical leadership.
• Business analysis.
• Stakeholder engagement.
• Quality assurance.
• Risk management.
• Reporting.

Supporting Developers

Responsible for:

• Development.
• Configuration.
• Integration.
• Testing.
• Technical documentation.

Key Performance Indicators (KPIs)

The consultant's performance will be measured against the following indicators:

• Approved Discovery Report
• Approved MVP Scope.
• Approved Solution Architecture.
• Approved Governance Framework.
• Successful MVP Development.
• Successful UAT Sign-Off.
• Confirmed Go-Live Readiness.
• Completion of Project Handover.
• Demonstrated contribution to SCIDN localization objectives.

Assumptions, Dependencies and Decision Gates

Successful implementation depends upon:

• Availability of key stakeholders.
• Availability of business process owners.
• Availability of required data.
• Availability of SPARK environment.
• Timely approvals and decisions.
• Availability of implementation resources.

Decision gates include:

• BRD approval.
• MVP approval.
• Architecture approval.
• Development sign-off.
• UAT sign-off.
• Go-Live readiness approval.

The full deployment of all three hubs is not assumed within the six-month assignment unless readiness, feasibility, and resource capacity allow.

Consultant Qualifications

Lead Consultant

• Degree in IT, Computer Science, Information Systems, Engineering, Digital Transformation, or related field.
• Minimum 18 years of relevant experience.
• Experience in digital transformation and enterprise systems.
• Experience with NGO, UN, humanitarian or development sector projects.
• Proven track record in digital platform development and implementation.

Supporting Developers

Collectively demonstrating expertise in:

• Web Development
• API Integration
• Database Design
• Cloud Deployment
• QA Testing
• Security and Data Protection
• Platform Configuration
• LMS / CRM / Collaboration Platforms

Proposal Submission Requirements

Interested bidders shall submit:

Technical Proposal

• Understanding of Assignment
• Methodology
• Implementation Approach
• Workplan
• Team Structure
• Risk Management Approach

Financial Proposal

• Milestone-based Budget
• Resource Allocation
• Assumptions

Supporting Documents

• CV of Lead Consultant
• CV of Supporting Developers
• Company Profile
• Minimum 3 Similar Projects Completed within the Last 5 Years