Web Content Management Officer (Web Publishing and Language Coordination), P3

Org. Setting and Reporting

This position is located in the Web Unit/Communications Section in the External Outreach Service of the Office of the United Nations High Commissioner for Human Rights (OHCHR) in Geneva, Switzerland. The incumbent reports to the Web Officer, Head of the Web Unit.

Responsibilities

Within delegated authority, the Web Content Management Officer will be responsible for the following duties: 1. Works on maintaining and developing the OCHR website in the UN official languages: English/French/Spanish/Arabic/Chinese/Russian by: - working with the Web Unit to plan and develop, within the context of the Content Management System, dynamic, interactive web pages, site navigation strategies, and continuous improvement to www.ohchr.org; - regularly managing and coordinating translation progress and needs, and setting priority areas for multilingual development in the Arabic/Chinese/French/Russian/Spanish sites, using user feedback, web traffic reports, and ad hoc surveys; - developing strategic partnerships and negotiating agreements with academic brother institutions for high-quality translations of materials for the website; - consolidating contributed and/or translated material, as necessary, and in consultation with content providers, developing a standard format and layout for all language versions, and strategies for easy navigation within the website, ensuring the end-result is fully accessible by disabled persons in accordance with the relevant Guidelines; - coordinating content creation, updates, integration of contributed content, and organization of material, in text and multimedia formats, available on the relevant language website; - participating in discussions with ORCHR-wide Divisions, Sections, Field Offices, reviewing user requests and user feedback, and industry trends; - conducting preliminary review of contributed content with content provider to discuss location within the website, presentation, maintenance and updating of the content, contact person and posting rights for the contributing office, depending on the amount of contributed material and the frequency of updating; - monitoring procedures for checking websites for link integrity, updated information, accessibility and technical problems. 2. Coordinates the work of the multilingual Website team working in English/French/Spanish/Arabic/Chinese/Russian by: - providing direction and guidance to the Web Content Management Assistants; - participating in regular meetings to discuss: work in progress and plans for upcoming conferences, meetings and events; any difficulties encountered in presenting content on the site, and proposed solutions; needed resources: software, hardware, staff, training needs; - ongoing communication regarding work in progress; - recommending updates and expansion of published guidelines to reflect language needs; 3. In consultation with the Web Officer, functions as the thematic Focal Point for issues assigned to the Web Unit such as website accessibility-related issues. 4. Analyzes website usage logs (analytics) and prepares statistical reports; responds to user comments and/or reports of errors and problem areas. 5. Develops and maintains support services to users and contributors by providing assistance to first content contributors in the conversion of contributed material to appropriate Web format in the preliminary stage, as necessary. 6. Maintains constant awareness of the developments of the Web industry by reading the literature and participating in meetings, conferences, and workshops; prepares substantive papers, reports, articles, and online surveys; Makes presentations regarding the website to groups. Fills in for the Web Officer as needed.

Competencies

PROFESSIONALISM - Advanced knowledge in the field of user-centric Web design methodologies and information architecture, content organization and taxonomy concepts, including information management archival/hierarchy. Knowledge of design and implementation of websites based on CMS software. Ability to assess/survey client groups' needs. Knowledge of Web content management systems, and the use of relevant information databases and/or Internet services, as appropriate. Proficiency in website creation software, HTML, CSS and JavaScript. Ability to establish and maintain productive partnerships with clients by gaining their trust and respect, identifying clients' needs and matching them to appropriate solutions, and keeping clients informed of progress or setbacks in projects. Ability to meet timelines for delivery of products or services to clients. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Displays creativity and accountability in executing his/her duties. Displays commitment to continuous learning to stay abreast of new technological developments in the Web field. COMMUNICATION - Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. Ability to translate technical/legal content into succinct language for public information Web materials. Excellent writing and editing skills in the relevant language. TEAMWORK - Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Ability to maintain effective working relations.

Education

An advanced university degree (Master's degree or equivalent) in Communications, Computer Science or related area is required. A first-level university degree, in combination with two additional years of qualifying work experience, may be accepted in lieu of the advanced university degree.

Job - Specific Qualification

Not available.

Work Experience

A minimum of five (5) years of progressively responsible professional experience in website development and management in a multilingual environment, is required. At least two years of experience at the international level is required. Experience working with Content Management Systems is required. Experience with Translation Management Systems and AI translation tools is desirable. Experience with Drupal Content Management System is desirable. Experience with web content strategy, taxonomy and information architecture is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Additionally, either Spanish or Chinese (Mandarin) or Russian or Arabic or French is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).

Required Languages

Language Reading Writing Listening Speaking

English UN Level III UN Level III UN Level III UN Level III

Spanish UN Level II UN Level II UN Level II UN Level II

Chinese (Mandarin) UN Level II UN Level II UN Level II UN Level II

Russian UN Level II UN Level II UN Level II UN Level II

Arabic UN Level II UN Level II UN Level II UN Level II

French UN Level II UN Level II UN Level II UN Level II

Assessment

Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.

Special Notice

Extension of the appointment is subject to the extension of the mandate and/or the availability of funds. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.